I they don’t want it taken out on their support, then they need to make the decision makers available to receive the rightful backlash as they should have in the first place.
Regardless of right or wrong, angry people are going to take it out on the people closest to the source of the anger they can get to.
Legal action to who? Their users?
Yes, according to the article. Also if what is written is true, I don’t find it unreasonable.
Even if one does not agree with Sony’s new policy, taking it out on their support is not OK.
I they don’t want it taken out on their support, then they need to make the decision makers available to receive the rightful backlash as they should have in the first place.
Regardless of right or wrong, angry people are going to take it out on the people closest to the source of the anger they can get to.