Last week, we released a set of updates to our rules around mature content. It was our first time publishing a set of detailed, specific guidelines for adult-oriented content on Kickstarter. And honestly? We botched it. The rules didn't land the way we intended, and the response from our community
Lots of really cynical replies in here. I understand why but IMO it’s a bit unfair.
There is no question in my mind that places like Kickstarter are beholden to the rules of payment processors. Shit, even the marijuana industry is booming like gangbusters, but they still can’t accept credit or debit card payments directly (only ATM-at-POS debit) because marijuana remains illegal federally and the payment processors, who handle interstate financial transactions, flatly refuse to cross that line.
So I do believe that their relationship with Stripe was the primary source of friction and the impetus for the new rules.
And the fact is, companies are going to make mistakes sometimes with these types of things. We need to be loud when the mistakes happen, but accepting when they do the right thing in response to blowback. I’m really not sure what more KS could have done, once the rule change has already happened, to make things right. They rolled back the policies, accepted responsibility, and were transparent about why it happened. Other than “never make a mistake, ever” what more could we ask for?
This is exactly the type of apology and transparency I want to see when mistakes are made.
I don’t know what they’ll do next - hopefully start working on a different payment processor option - but I won’t be surprised if it leads to increased platform costs if Stripe is the cheapest option that meets their needs.
Ouch, I guess I’ve triggered you. Apologies. I believe your previous post is in violation of Rule 1, but hey I get it. Life’s busy and it’s easy to get caught up in and forget civility and respect. I’ll block you in a bit and you can continue on your way.
Lots of really cynical replies in here. I understand why but IMO it’s a bit unfair.
There is no question in my mind that places like Kickstarter are beholden to the rules of payment processors. Shit, even the marijuana industry is booming like gangbusters, but they still can’t accept credit or debit card payments directly (only ATM-at-POS debit) because marijuana remains illegal federally and the payment processors, who handle interstate financial transactions, flatly refuse to cross that line.
So I do believe that their relationship with Stripe was the primary source of friction and the impetus for the new rules.
And the fact is, companies are going to make mistakes sometimes with these types of things. We need to be loud when the mistakes happen, but accepting when they do the right thing in response to blowback. I’m really not sure what more KS could have done, once the rule change has already happened, to make things right. They rolled back the policies, accepted responsibility, and were transparent about why it happened. Other than “never make a mistake, ever” what more could we ask for?
This is exactly the type of apology and transparency I want to see when mistakes are made.
I don’t know what they’ll do next - hopefully start working on a different payment processor option - but I won’t be surprised if it leads to increased platform costs if Stripe is the cheapest option that meets their needs.
What are talking about? Marijuana isn’t illegal federally.
https://www.justice.gc.ca/eng/cj-jp/cannabis/
It’s nice to see some Canadian exceptionalism out in the wild.
This post is on lemmy.ca, so it should be safe to assume that it referred to the Canadian Government
Apologies, I saw a post in a community on lemmy.ca and foolishly presumed that its default view wasn’t one of Americentrism. Silly me I guess.
it’s not Americentric to discuss American law impacting two American companies by making comparisons to other American industries.
You’re stirring the pot for no reason other than to thumb your nose at Americans
Ouch, I guess I’ve triggered you. Apologies. I believe your previous post is in violation of Rule 1, but hey I get it. Life’s busy and it’s easy to get caught up in and forget civility and respect. I’ll block you in a bit and you can continue on your way.
Triggered? 😂 I’m just trying to help you understand why things turned out this way for you. But sure, go off, king.
Welcome to the Fediverse! :D
I joke, but I’ve made the same mistake too.
That’s a fair presumption to make, in this case it’s just that Canadian gaming is being affected by US law.
Kickstarter is a US company. Stripe is HQ’d in California. We are clearly discussing American financial regulations and payment processing.
It is federally illegal in the United States of America.